General inquiries?

 Please drop us an email at


Any questions about your order or delivery? 

 Write an email to and we'll do our best to help you. Or check if you can already find your answer in our FAQ.


You want to return an item?

 ➸  Read about the process on our dedicated Returns page. Please consult this page and send us an email before sending your physical product/s back.


You are a journalist, blogger or just in general interested in our story?

 ➸  Read about what Mermaid Stories is all about, or have a look at our Press page where you find contact information and images for free editorial use. 


Mermaid Stories - Watches

Postal adress

Mermaid Stories ApS, Strandlodsvej 9A 2.TV, DK - 2300 Copenhagen S.
(Office address only, warehouse address differs.)

In case of returns, please contact us via email before sending your products back - see Returns.

The company is registered in Denmark with the CVR/VAT number DK37541249.


Online Dispute Resolution (Klagemuligheder)

The European Commission has launched an internet platform for online settlement of disputes, which serves for the extrajudicial settlement of disputes which arise from online purchase agreements. The customer can access the ODR platform here